These Terms of Service govern the use of the website www.plantcarego.com and the on-site plant care and maintenance services provided by Plantcarego.
By accessing this website, submitting a service inquiry, booking a service, confirming a service, or making a payment through this website, you acknowledge that you have read and accepted these Terms of Service (without prejudice to any mandatory rights under applicable law).
- Company Information and Applicable Law
This website and the associated services are operated by the following entity:
Brand: Plantcarego
Company: EMO Anlage-Schweißtechnik GmbH
Address: Berner Str. 107, 60437, Frankfurt
Email: archive@plantcarego.com
Phone: +491737757115
Website: www.plantcarego.com
Plantcarego provides on-site plant care and maintenance services for residences, offices, commercial premises, and other suitable locations.
These Terms of Service are governed by applicable German and European law. Nothing in these terms is intended to limit or exclude mandatory consumer protection rights granted to the customer under applicable law.
- Service Description
Plantcarego provides on-site plant care services based on customer needs and the agreed scope of service.
Depending on the type of service requested, the service process may include:
Submitting a service request
Assessing the customer’s plant care needs
Coordinating an appointment time
Confirming service arrangements
On-site plant care and maintenance
Completing the agreed service tasks
Confirming service completion or conducting follow-up
Services will be performed at the location specified and agreed upon with the customer.
As Plantcarego provides on-site services rather than physical products, the service process does not involve standard product shipping or parcel delivery.
- Service Orders and Payment
Unless expressly stipulated otherwise in a written agreement, services booked via www.plantcarego.com are generally considered one-off service transactions rather than subscription-based purchases. Depending on the service arrangements, the customer may be required to pay the applicable service fee or an agreed deposit prior to appointment confirmation. Billable items may include:
Plant care services requested by the client
Appointment coordination
Service preparation work
On-site maintenance
Other services specifically agreed upon with the client
Should additional work or costs arise, Plantcarego will, where reasonably practicable, inform the client of the details prior to commencing such work.
- Appointments and Service Execution
Once a service request is accepted, Plantcarego will coordinate appointment details with the client.
The actual execution of on-site services may depend on:
The condition and species of the plants
The agreed scope of maintenance
Conditions at the service location
Site accessibility
The presence of the client or their authorized representative (if required)
Specific on-site circumstances
Other conditions relevant to the safe execution of services
It is the client’s responsibility to provide accurate information to enable Plantcarego to understand and arrange the required services.
- Cancellations, Rescheduling, and Refunds
Clients should contact Plantcarego as soon as reasonably practicable to cancel or reschedule an appointment.
Cancellation and refund requests will be processed in accordance with applicable cancellation terms, the status of the booked service, and mandatory consumer rights under applicable law.
Where a refund is involved or approved, it will generally be processed via the original payment method, unless otherwise required by law or agreed upon by both parties.
If applicable law grants the client statutory rights of cancellation or withdrawal, such rights remain unaffected by these terms.
- Customer Responsibilities
To ensure the smooth provision of services, the customer is required to provide the following information:
Accurate contact details
Correct service location
Relevant information regarding the plants and required care
Appropriate appointment details
Reasonable access to the service area when necessary
The customer should notify Plantcarego in advance of any circumstances that may significantly impact the performance of the service.
Plantcarego may postpone, modify, or refuse to provide services in the following situations:
The required work exceeds the agreed scope of service
Reasonable access to the service location is not available
On-site conditions render the service unsafe or unfeasible
Necessary information has not been provided
The required work involves specialized services outside Plantcarego’s scope of service
Where reasonably practicable, Plantcarego will communicate relevant matters to the customer before or during the scheduled service.
- Service Quality and Customer Support
Plantcarego is committed to providing reliable and professional on-site plant care services in accordance with the agreed scope of service.
If the customer has any questions or concerns regarding the completed service, they may contact our support team and provide relevant details.
Depending on the circumstances, Plantcarego may investigate the matter and provide appropriate follow-up, explanations, or other reasonable assistance.
Customer feedback may also be used to improve service processes and customer support efforts.
- Pricing and Service Information
Service prices and descriptions displayed on the website may vary based on the specific requirements of each service request.
Factors that may affect the applicable price include:
The type of plant care required
The number or condition of the plants
The scope of maintenance requested
Service duration
Service location
Specific customer requirements
Additional work requested by the customer
We will inform the customer of, or display, the applicable price and scope of service before the transaction is completed.
Customers should carefully review the service description, appointment details, applicable price, and other relevant information before confirming the service.
- Payment Processing
Payments made via the Plantcarego website may be processed by secure third-party payment service providers.
It is the customer’s responsibility to ensure that the submitted payment information is accurate and that they are authorized to use the selected payment method. Third-party payment service providers may apply their own terms, privacy policies, security measures, and transaction processes. Plantcarego will not request customers to provide proof of payment via standard communication channels such as email or telephone.
- Intellectual Property
Unless otherwise stated, website content belonging to Plantcarego (including text, service descriptions, brand identities, graphics, logos, and other original materials) is protected by applicable intellectual property laws.
Customers may use this website for legitimate personal or service-related purposes; however, protected website materials may not be reproduced, distributed, modified, or commercially exploited without proper authorization, except as otherwise permitted by law.
- Limitation of Liability
Plantcarego will provide services with reasonable care and skill and in accordance with the agreed scope of service.
To the extent permitted by applicable law, Plantcarego shall not be liable for losses caused by circumstances beyond its reasonable control; such circumstances include, but are not limited to: inaccurate information provided by the customer, inability to access the service location, or the occurrence of unforeseeable events.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law (including mandatory consumer protection regulations).
- Changes to Services and Terms
Plantcarego may update its website, service descriptions, operational procedures, or these Terms of Service when reasonably necessary (e.g., due to service changes, legal requirements, or adjustments to business operations).
The version applicable to a confirmed service transaction shall be determined in accordance with applicable law and the terms communicated to the customer at the time of the transaction.
The latest version of these terms may be published on this website.
- Governing Law and Dispute Resolution
These terms are governed by applicable German and EU law, subject to mandatory legal protections applicable in the customer’s place of residence.
Customers retain any mandatory rights granted to them under consumer protection regulations.
If a dispute cannot be resolved through direct communication, the parties may utilize any dispute resolution mechanism provided for by applicable law.
- Official Contact Information
For service inquiries, appointment scheduling, cancellations, payment questions, legal notices, or other communications, please contact:
Email: archive@plantcarego.com
Plantcarego is committed to providing clear service information, reliable appointment coordination, professional on-site plant care, and responsive customer support throughout the service process.